Frequently Asked Questions

How to Shop
Security Tips
What is a VCD
What is a DVD
What is a Blu-Ray Disc
Payment Methods
Shipping Charges
Other Taxes and Levies

Most Internet shopping sites use some sort of shopping cart - this is your virtual trolley into which you can place items and then take them to the checkout when you want to pay. The checkout must be in a secure server in order for your transaction to be secure.
When you go into a secure server the key or lock in the bottom of your browser will appear locked or highlighted. The address of the web site will also change from http://www... to https://www... signifying that the site is secure. On browsers which allow you to change their appearance the address bar or text may also change color, or the padlock would appear to be locked, but something should always appear to indicate you are on a secure site. If none of this happens, then this is not a secure server - do not enter your credit card details. Send an Email to us using the Contact Us page and enquire about any doubts that you might have.
Just like giving your credit card at a waiter or paying for petrol, as long as you take some basic precautions, shopping online is safe to do. You should:

• Always print out your order confirmation.
• Check the delivery times and prices.
• Pay by credit card - this can give you extra protection.
• Do not leave the computer unsupervised while shopping online.
• Log out properly at the end of a transaction.
• Order more than just one item at a time to save on delivery costs.
• Try and get your goods delivered at a time when you will be there, otherwise your delivery might get delayed.
• Become member of Hemantonline.com - this might entitle you to be notified about special offers and new products as they appear from time to time.